Trend Micro Web Console Problems

Ran into a problem today where a customer was receiving an odd message when they tried to login to the Trend Micro web console for OfficeScan: Your OfficeScan session has timed out. Please log in again. This message in Google didn’t turn up much. Rather, it didn’t turn up much in English. There were a handful of results in other languages, none of which would translate particularly well.

Luckily, I decided to venture onto the second page of the search results, where I found this page. Turns out that the IUSR user needed full control of the “Temp” folder under “pccsrv”. Updated the permissions and it worked like a champ.

What I really didn’t get is why the heck the Trend knowledge base articles aren’t shared across languages. Those other sites were from Trend in different countries, and it was obviously pulling information from the knowledge base. Would have been great if, when I changed the domain name from one of those countries back to the US domain, if it just pulled the article and automatically translated it for me.