To Beep or not to Beep

Wow. I haven’t posted for a really long time. Sorry about that. Nothing intentional. I just forgot. And have been busy on other things. I’ll try and do better. I promise.

Anyway, I had to call Equifax the other day. It seems that two of my credit accounts had disputes on them. One of them I can understand. I didn’t know what it was. So I probably disputed it at some point, and since it was never resolved, it still had a dispute. The other was our regular, every day credit card, so I have no idea why it was under dispute.

So I dutifully pressed numbers through the phone tree and tried to get myself to the right place. 30 minutes later I was still on hold, and my wife comes in to tell me that she had completed her call (also to Equifax, started about 20 minutes after mine). It seems she didn’t press any numbers whatsoever. After another 10 minutes or so on hold, I gave up, did a few more things, and called back – but instead of following the tree, I just sat there like a bump on a log. And ten minutes later I had someone answer the phone.

Of course I’ll never know if I would have been helped sooner had I held on. But you just have to wonder.


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