I ran into another issue where I was trying to use the management console for the Trend Micro OfficeScan software. But as soon as I logged in, it told me that I had timed out and made me log in again. That’s just insane – even the fast-talking Micro Machine guy couldn’t get anything done that quickly!
So I went browsing around and finally found my way to this page that addresses the issue. This is for the dialog that says Your OfficeScan session has timed out. Please log in again. Obviously, there is a timeout built in (by default it is 30 minutes). If this is your problem, just log in again.
But in this case, it was immediate. It turns out that the problem was that the IUSR_computername user, that is used to run the IIS process, didn’t have authority to the TEMP directory, found in the PCCSRV directory under your OfficeScan installation directory. By default, this is found at:
C:\Program Files\Trend Micro\OfficeScan\PCCSRV\TEMP
Once I added the user to the permissions, the console fired right up.
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4 responses to “OfficeScan Console Timeout”
Thanks chad, that worked for me!!
Thanks chad, that worked for me!!
Hey Chad – Believe it or not, this was an issue for me on an upgrade to OfficeScan 8.0 from 7.0. Added iusr permissions to the temp folder and could run the console — but still couldn’t install clients via the web. Had to give iusr permissions at root of pccsrv for that. Go figure. Thanks for saving me hours of tracking this one down — my standard TrendMicro support contract doesn’t provide access on the weekend.
I just restarted the Officescan service